Privacy Policy
TPL Insurance Limited (Formerly TPL Direct Insurance) (“TPL”) recognises the importance of protecting your personal data; for this reason, TPL adopts specific policies and security measures to protect your personal data.
The pages on this website comply with appropriate/relevant laws and Regulations of the Islamic Republic of Pakistan. We are committed to protecting your privacy during your visits to our Website and recognise our responsibility to keep the personal information you provide to us confidential at all times. We have provided this Privacy Policy to help you understand how we collect, use and protect your information when you call us or visit our websites and when you generally use our products and services.
The website www.tplinsurance.com (“Website”) and its contents are designed, operated and maintained by TPL Insurance Limited with its registered head office on 20th Floor, Sky Tower-East Wing, Dolmen City, HC-3, Block 4, Abdul Sattar Edhi Avenue, Clifton, Karachi – 75500 and branch office at Plot 19 B, Ground Floor, Block B Sindhi Muslim Cooperative Housing Society (SMCHS), Karachi
In order to inform you about how TPL uses the information you provide, please read this privacy policy (“Privacy Policy”), which sets out:
1. DEFINITIONS
In this Privacy Notice, unless the context otherwise requires, words and expressions defined in the Website Terms of Use shall have the same meaning when used in this Privacy Policy.
In this Privacy Notice, “we”, “us” and “our” means TPL Insurance Limited (Formerly TPL Direct Insurance Limited) and “you” and “your” means you, the Website user.
In addition to those defined words and expressions, references to:
“personal data” means any data/information that we have obtained from you or third parties in connection with a service or product provided to you that is held now or at any time in the future by us.
2. ACCEPTANCE OF THE POLICY
By using this Website or by giving us your personal data, you accept the practices described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use this Website or give us your personal data.
3. DATA WE COLLECT
When you visit our website we may collect the following information from you:
- Online and electronic interactions with us including this website, mobile applications and third-party social networks (e.g. Facebook/Twitter etc).
- Name, job title, contact information including email address, demographic information such as postcode, preferences, interests and other information relevant to customer surveys and/or offers.
- Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.
3.1 SENSITIVE DATA
“Sensitive information” is a subcategory of personal information which may include information or opinion about an individual. The sensitive information we collect about you may include:
- Health and other medical information
- Lifestyle information that relates to insurance
- Criminal history
3.2 COOKIES
We use cookies and other tracking technology which collect certain kinds of information when you interact with this Website.
4. PERSONAL DATA OF ANYONE UNDER 18
We would like to further inform you that TPL does not collect personal data from anyone under the age of eighteen. We kindly ask those who are under the age of eighteen to not proceed with the insertion of their personal data and to ask adults to proceed with the required procedures.
5. PROTECTION OF CONFIDENTIAL DATA/INFORMATION
We maintain physical, electronic and procedural safeguards to ensure your personal information is treated responsibly and in accordance with our privacy policy. Your information is used only for legitimate business purposes. Additionally, we safeguard customer information in accordance with applicable data security regulations and cyber laws.
If you do choose to provide us with personal information, you can be assured that such information is kept in secured databases. We may use anything we know about you to help us serve you better. We may use it, and disclose it to our affiliates and others, for any purpose allowed by law.
6. STORING YOUR PERSONAL DATA/INFORMATION
We store your data/information in a number of ways including electronic systems and devices; in telephone recordings and/or in paper files.
7. DISCLOSING YOUR DATA/INFORMATION
Information may be disclosed by us for the following reasons, including but not limited to:
- 7.1 We may use the information we collect for analytical purposes, and to assist us in improving our processes, products and services.
- 7.2 We may use your information to evaluate your request for TPL’s general products and/or services.
- 7.3 To use for internal record keeping.
- 7.4 To confirm the authenticity of your profile(s) to enable us further proceed with your transaction.
- 7.5 To confirm whether any claims, illegal act or breach of law, if any, has been charged against you in the past to protect our interest.
- 7.6 TPL may provide your personal data to its affiliates or related companies for legitimate business purposes.
- 7.7 TPL may disclose your personal data if required to do so by law or if, in good faith, such legal disclosure is reasonably necessary to comply with legal processes or respond to any claims. In the event of a full or partial merger or acquisition, the acquiring company may have access to the information maintained by TPL.
- 7.8 TPL may engage service providers, agents, or contractors to provide services on its behalf. These third parties may access or process your personal data while delivering these services.
Information may be disclosed to the extent required by law, regulations or court order. Information may also be given to those with a legal interest in your insurance, such as financial institutions. We do not sell, rent or trade your personal information. General statistics may be shared, but not any that personally identifies you unless otherwise stated in this policy.
8. RETENTION OF DATA/INFORMATION
TPL will retain your personal data only as long as necessary, considering legal requirements, service improvements, and support. Once no longer needed, data will be securely destroyed or deleted.
9. WEBSITE LINKS
This Privacy Policy applies to websites operated by us or on our behalf. We are not responsible for the content or policies of third-party websites linked from ours. Always review privacy policies when visiting other sites.
10. CHANGES IN THE PRIVACY POLICY
TPL may update this policy from time to time. Changes will be posted on the website. Please revisit the privacy policy periodically at www.tplinsurance.com.
11. CONTACT US
For any questions regarding this Privacy Policy, contact us at [email protected] with the following information:
- Name
- Phone Number
- Address
12. COMPLAINTS
We are committed to resolving any complaints regarding our Website. Please email us at [email protected].
