Mobile Insurance

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Claims are lodged in 60 seconds, processed in 45 minutes, and settled within 7 days. we offer unparalleled speed, maximizing customer convenience.

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Our simple, one-step process makes it very easy for you to lodge claims within 60 seconds. 24x7 through our app and call center.

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Telenor Micro Finance Bank

Easypaisa Mobile Screen Insurance

Mobile Screen toot gayee? Easypaisa user hou to ghabrana kaisa.

Claim Form

Download Claim Form

Easypaisa USSD Menu

  • Customer dial *786*4*5# from Telenor number and select ‘Mobile Screen Insurance’
  • Customer to proceed with Daily Rs. 1 payment plan for mobile screen insurance
  • Customer then proceeds to payment
  • Enter PIN and payment confirmation SMS and notification is received
  • Customer to send WhatsApp to Insurance Company on 0347-7003737 and share below details:
    • CNIC number
    • Name of Insured customer
    • Easy paisa Account No
    • Contact details of Insured customer
    • Snapshot of Mobile Phone with IMEI Number*
  • TPL Insurance will confirm and update details, and issue mobile screen insurance cover

Congratulations! You are now successfully issued ‘Mobile Screen cover’.

*How to get snapshot with IMEI number?

  • Simply dial *#06# from your mobile phone dial pad
  • Take a snapshot of IMEI number on phone screen
  • WhatsApp this picture to 0347-700 3737

Insurance Benefit Details:

Your mobile screen damage is covered up to maximum Rs. 10,000/- as per table below:

Payment of Premium Coverage/Claim Amount
Continuous Payment up to 2 months Up to Rs. 1,000
Continuous Payment up to 3 months Up to Rs. 2,500
Continuous Payment up to 4 months Up to Rs. 4,000
Continuous Payment from 5 to 9 months Up to Rs. 5,000
Continuous Payment from 10 to 12 months (expiry of policy) Up to Rs. 10,000

Claim Process:

Customer to WhatsApp TPL Insurance on 0347-7003737 the following information/documents/image:

  • Claim Form (Click here to download)
  • Snapshot of Damaged Screen
  • Copy of Repair Invoice
  • We may ask for physical verification of mobile phone depending upon the case

Terms & Conditions:

Premium Payment & Claim Amount

  • Continuous Payment for 2 months: Rs. 1,000
  • Continuous Payment for 3 months: Rs. 2,500
  • Continuous Payment for 4 months: Rs. 4,000
  • Continuous Payment from 5th to 9th month: Rs. 5,000
  • Continuous Payment from 10th to 12th month (Till expiry of insurance): Rs. 10,000

Claim Benefit: Claim will be settled on the basis of market value of screen of the same make & model at the time of damage or up to Rs. 10,000/- whichever is lower as per eligible limit.

Period of insurance: One year from the date of subscription subject to continued payment without gap.

Type of insurance cover: Accidental and/or Physical Damage to screen that render the operation of cell phone difficult, maximum up to Rs. 10,000.

Reversals and Cancellations: There is no reversals in this particular mobile screen insurance plan. The only payment to be reversed (if) customer after first deduction, in next 7 working days fails to share complete/correct details with TPL Insurance for policy issuance. This issued policy can be cancelled within 15 days from either party side, with no refunds.

Waiting Period: Waiting period of 30 days will apply in case of self-registration. In case of claim within first 30 days, customer would not be eligible for claim.

Auto-Debit: For this mobile screen insurance daily payment plan, Easypaisa would auto-debit the payment every day, as shown to customer in price plan.

At the time of claim, the remaining policy due amount to insurance company (if any) will be deducted at the time of claim settlement

Eligibility of Claim Submission:

Customer/Insured can submit claim within 15 days from date of discontinuation and/or damage to mobile screen.

Customer/Insured who maintained per day payment will  be eligible to a claim as per eligibility criteria. WhatsApp below details on 0347-7003737 for claim request:

  1. Claim Form (Click here to download)
  2. Snapshot of Damaged Screen
  3. We may ask for physical verification of mobile phone depending upon the case
  4. Copy of Repair Invoice

FAQs

How Can I get enrolled Mobile Screen Insurance (MSI)?

  • You must have Easypaisa M-Account or Easypaisa App user:
    • To avail this product dial *786*4*5*number# from your Telenor number or download EP App on your mobile phone.
  • After payment via USSD or Easypaisa App:
    • WhatsApp following information to Mobile Screen Damage Insurance on 0347-7003737:
  • Insured CNIC number
  • Easypaisa Account Number
  • Contact Detail of Insured customer
  • Snapshot of Mobile with IMEI number
  • Name of Insured/Customer
    • After evaluation of your documents by underwriting, will you be eligible for insurance
    • However, you will be eligible to claim after 30 days waiting period from the date of your insurance.
  • Customer to share information with TPL Insurance on WhatsApp 0347-7003737 within 7 days of subscription. Failure to do so will result in policy discontinuation. Amount deducted will be refunded back to customer account.

How to check IMEI number?

  • By Dialing *#06# on your mobile dial pad.
  • The IMEI number of the device is always printed on the box and device.
  • Hold your phone, Go to settings > about phone > Status > IMEI Information to extract the IMEI number.

How many mobile screen insurance policies can I purchase at one time?

  • One mobile screen insurance policy to be purchased/issued for each CNIC/Mobile Wallet. Only one claim is eligible within 12 months for each CNIC/Mobile Wallet.

How much premium do I have to pay?

  • You will pay Rupee 1 per day which will be deducted from your mobile balance account. Maximum deduction for one year policy is Rs. 365

What will be the Insurance Period?

  • This Insurance period is for one year subject to continue payment of Rs. 1 per day. In case your per day payment discontinued for more than 15 days, your insurance will be automatically discontinued.

What would happen if I am not able to continue per day payment?

  • If remaining per day payments are made within 15 days, then insurance will be continued, however repayment after 30 days will be considered as a new subscription

What would happen when my Insurance is discontinued?

  • You should make new subscription and maintain continue per day 1 rupee transaction to continue your insurance again.

What happens when my mobile screen insurance is discontinued due to consecutive non-payment over 15 days?

  • No refund will be made. However, you will be eligible for claim (if any) for duration till last payment was made. Claim should be submitted within 15 days from the date of last payment discontinued.

What does the Insurance Cover?

  • Only your mobile screen damage is covered up to maximum Rs. 10,000/- as per table below:
    Payment of Premium Coverage/Claim Amount
    Continuous Payment up to 2 months Up to Rs. 1,000
    Continuous Payment up to 3 months Up to Rs. 2,500
    Continuous Payment up to 4 months Up to Rs. 4,000
    Continuous Payment from 5 to 9 months Up to Rs. 5,000
    Continuous Payment from 10 to 12 months (expiry of policy) Up to Rs. 10,000

Does the insurance cover all over Pakistan?

  • Yes, insurance is covered all over Pakistan.

How do I get confirmation about my insurance coverage?

  • You will receive a confirmation SMS from Easypaisa and TPL Insurance on your registered mobile phone number

What should I do if I need to make a claim and what documents I need to submit?

  • To make a claim you are required to WhatsApp following to the TPL Insurance Limited:
    • Send WhatsApp to Insurance Company on 0347-7003737 the following information/images:
    • Claim Form (Click here to download)
    • Snapshot of Damaged Screen
    • Copy of Repair Invoice
    • We may ask for physical verification of mobile phone depending upon the case

How long will it take for my claim to be processed?

  • TPL Insurance will assess your claim within 3 working days after receiving required supporting documentation. In case of not submitting proper claim form and other supporting documents, your claim processing may be delayed.

How do I get my claim paid?

  • Claim will be paid to your Mobile account number within 10 working days from the date of complete claim documents/information is shared with TPL Insurance.

Is my family’s phone also covered in this mobile screen insurance policy?

  • No, only Easypaisa customer’s phone will be insured.

Can I submit claim in case of wear and tear or any damage to my phone?

  • Only loss of Mobile Screen Damage is covered under this insurance.

How many days do I have to file a claim for Screen Damage of my phone?

  • Claims must be reported within 7 days of the date of Screen Damage. Kindly WhatsApp your full name & CNIC number on 0347-7003737

Can I submit a claim in case I lost my phone?

  • No, only loss of Mobile Damage Screen is covered. Please read Terms and Conditions.

Which makes and models of mobile phones are covered?

  • All makes and models of smartphones purchased within Pakistan are covered.

Is there a limit on the number of claims I can make?

  • Yes, a customer can make one claim in 12 months within a policy period.

Do I need a proof of purchase if I make a claim?

  • No, however, you need to provide ‘Invoice of Replacement’ of damaged screen while raising a claim request

Does my policy remain continued if I get claim of Screen Damage of my mobile set?

  • No, your policy will immediately discontinue after receiving the claim.

Is liquid leakage in mobile screen also covered in mobile screen damage?

  • Since the liquid leakage is damage to screen. This is covered in mobile screen policy.

Do I need computerized/printed or hand written/manual screen replacement invoice at the time of raising a claim?

  • Any invoice that is either computerized/printed or manual/handwritten is acceptable as long as it shows valid shop details.

Can I purchase another mobile screen insurance policy ‘after’ receiving my first Claim within 12 months?

  • No, unfortunately you ‘cannot’ purchase another policy till the completion of 12 months from the effective date of policy, against which claim is received.
    • For example, you have purchased policy on January 01, and you are continuously paying per day premium. Unfortunately, your mobile screen got damaged and you reported a claim in April and a claim settlement was paid to you. In this case, you have received claim in 4th month of your policy period and 8 months remain to expire the policy on which you have received claim. Therefore, you have to wait 8 months (till December) to purchase new policy. You can purchase a new ‘mobile screen Insurance’ policy starting January 01 of next year.

Can I continue current mobile screen insurance policy once 12 months period end, while I have not raised any claim request?

  • No, unfortunately you ‘cannot’ continue current policy after 12 months, in case of a ‘claim request’ or ‘no claim request’. New policy to start and is based on Rs. 1 per day deduction with same insurance benefit slabs. However, waiting period of 30 days will not be applicable.To start a new policy after 12 months, please WhatsApp TPL Insurance the following details on 0347-7003737 after making payment via easypaisa App or USSD menu.
    • Insured CNIC number
    • Easypaisa Account no. on given CNIC number
    • Contact Detail of Insured customer
    • Snapshot of Mobile with IMEI number

    After evaluation of your documents by underwriting, you will be eligible for insurance

    Customer to WhatsApp information to TPL Insurance 0347-7003737 within 7 days of subscription.

    Failure to do so will result in policy discontinuation. Amount deducted will be refunded back to customer account.

Can I get full amount of claim or any deduction will be applied?

      • You are continuously paying per day premium deduction till 4 months without gap say, from January 01 to April 30 (You have paid total Rs. 120/=)
      • Unfortunately, you got your mobile screen damaged on May 01 and reported a claim by providing all necessary information/documents as mentioned in point # 12 above.
      • You have replaced your damaged screen, for example, for Rs. 4,500 and provided Replacement Invoice.
      • As per table above, you will be eligible for claim of Rs. 3,755/= as per the below calculation:You will get the claim as per the following slab:
      • Payment of Premium Coverage/Claim Amount
        Continuous Payment for 2 months Up to Rs. 1,000
        Continuous Payment for  3 months Up to Rs. 2,500
        Continuous Payment for  4 months Up to Rs. 4,000
        Continuous Payment from 5 to 9 months Up to Rs. 5,000
        Continuous Payment from 10 to 12 months (expiry of policy) Up to Rs. 10,000

         

        Example:

      • Claim amount payable as per table: Rs. 4,000.00
        Less: Remaining premium (Rs. 365- Rs. 120=Rs. 245) Rs.   -245.00
        Due Amount of Claim to be paid Rs. 3,755.00

Mobile Screen Insurance is a general insurance product underwritten, issued and subject to the terms and conditions set by TPL Insurance Limited having its principal office in Pakistan at 11th Floor, Centrepoint, Off Shaheed-e-Millat Expressway, Near KPT Interchange Flyover, Karachi City, Postal Code: 74900, Pakistan. UAN: 021-111-000-301

Telenor Microfinance Bank Limited (Formerly Tameer Microfinance Bank Limited) has agreed to act as a corporate sales agent of TPL Insurance Limited. Mobile Screen Insurance is only the name of the product and does not, in any way, indicate the quality of the product. Telenor Microfinance Bank is only acting as sales agent of TPL Insurance Limited.

TPL Insurance Limited is solely responsible for the policy documentation, its pricing, risk assessment, related documentation and claims/liabilities under the policy.

Telenor Microfinance Bank will not be responsible in any manner whatsoever with regards to the claim or liabilities under the policy, if your application or claim is rejected by TPL Insurance Limited, nor will investigate or provide any opinion on the merits of the claim. Waiting period of 30 days will apply in case of self-registration. There are no reversals in mobile screen insurance plan. This policy can be cancelled within 15 days from either party side.

Daraz.pk

TPL Mobile Insurance considers how delicate your smartphone is, and protects it from accidental damage or physical loss in case of theft or armed robbery. The coverage also includes damage to your phone screen and reimburses you, so you don’t have to pay the bills. With affordable premiums and fast claim settlement, TPL Mobile Insurance makes mobile protection as hassle-free and economical as possible.

For your complete peace of mind, get the best mobile insurance that comes with:

  1. Fastest Claim Settlement
  2. Unparalleled Value Added Provisions
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  • Accidental and / or Physical Damage to screen up to 10% of Sum Insured
  • Theft /Armed holdup of mobile phones up to depreciated Sum Insured
  • Maximum sum insured is Rs. 100,000/-
Phone Value Band Net Premium 1 YEAR (in PKR)
Up to Rs. 25,000 1,800
Rs. 25,001 to Rs. 50,000 3,100
Rs. 50,001 to Rs. 75,000 4,800
Rs. 75,001 to Rs. 100,000 7,300

TPL Mobile Insurance is only applicable for new mobile phones bought from daraz.pk